Frequently Asked Questions
Here’s a few answers to our most common questions.
Getting started
Basic information to help you start working with WA Store.
01. How do I sign up for WA Store?
Signing up for WA Store is quick and easy. Simply visit our website, click the “Sign Up” button, and follow the prompts to create your account.
02. Is there a free trial available?
Yes, we offer a free trial period so you can experience the benefits of the WA Store before committing to a subscription. Sign up for our free trial and explore the features for a limited time.
03. Can I upgrade or downgrade my plan?
Absolutely! You can easily upgrade or downgrade your plan within the WA Store dashboard. Simply navigate to the “Billing” section and select the desired plan for your restaurant’s needs.
04. What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, and American Express, for payment. We also offer the option to pay through popular online payment gateways.
05. Is there a limit to the number of menus I can create?
No, there is no limit to the number of menus you can create with the WA Store. You can make and manage menus for all, whether you have one restaurant or multiple locations.
Menu Customisation
Get help on how to customise your menu components.
01. Can I add images to my menu items?
Yes, WA Store allows you to enhance your menu by adding images to your items. You can showcase your delicious dishes and entice customers with enticing visuals.
02. Can I customise the design and layout of my menu?
Absolutely! WA Store provides customisable templates and design options to match your restaurant’s branding. You can customise colours, fonts, and layouts to create a menu that reflects your unique style.
03. How can I add allergen information to my menu items?
WA Store offers a built-in allergen identification feature. Simply input the allergens associated with each menu item, and the system automatically displays them for customers.
04. Can I offer different menu options for other times of the day?
Yes, WA Store allows you to set up different menus for breakfast, lunch, dinner, or any other specific time period. You can easily manage and switch menus based on your restaurant’s operating hours.
05. Can I add special promotions or discounts to my menu?
Definitely! WA Store enables you to add special promotions, discounts, or limited-time offers to your menu items. This allows you to attract customers and boost sales with enticing deals.
Order Management
Managing your orders has never been easier.
01. How do I receive orders through WhatsApp?
WA Store integrates seamlessly with WhatsApp, enabling you to receive orders directly through the messaging app. Orders are sent to your designated WhatsApp number for easy management.
02. Can I track the status of each order?
Yes, WA Store provides order status tracking. You can update the status of each order, such as “Received,” “Preparing,” “Out for Delivery,” or “Delivered,” to keep both your team and customers informed.
03. Can I accept online payments for orders?
Absolutely! WA Store supports online payment integration, allowing your customers to pay for their orders using secure online payment gateways conveniently.
04. Is it possible to offer cash-on-delivery (COD) as a payment option?
Yes, WA Store offers the flexibility to accept cash-on-delivery (COD) payments. Customers can pay in cash when their order is delivered to their doorstep.
05. How can I manage delivery logistics and track deliveries?
WA Store provides delivery management features that allow you to track and manage your deliveries efficiently. You can assign delivery drivers, track their routes, and monitor delivery status.
Help center
Get assistance from the dedicated help team.
01. Is there customer support available if I need assistance?
Yes, we have a dedicated customer support team ready to assist you. You can reach out to us through our support channels, including email and live chat, and we’ll be happy to help.
02. Can I customise automated responses for customer inquiries?
WA Store enables you to set up automated responses for common customer inquiries. You can customise these responses to provide relevant information and streamline customer interactions.
03. Does WA Store provide analytics and insights on customer orders?
Yes, WA Store offers views and order analytics that provide valuable insights into customer behaviour, popular menu items, and sales trends. These analytics help you make informed business decisions.
04. Can I manage multiple locations or restaurants from one account?
Absolutely! WA Store allows you to manage multiple locations or restaurants from a single account, providing centralised control and seamless management across all your establishments.
05. Is WA Store compatible with other restaurant management systems?
WA Store offers integrations with popular restaurant management systems, allowing you to synchronise data and streamline operations with your existing systems for a more efficient workflow.